I mis-measured my goof ring order. The sales department assisted me in re-ordering, and I was not charged for shipping the replacement. The ring fits perfectly now, a relatively Inexpensive way to cover the hole left when I replaced a ceiling fan. I’m highly satisfied.
The original order was received but damaged. I chatted with the Chat Agent. No haggling. A replacement set was ordered. One week later the replacement set of lenses were received in perfect condition. They installed as expected and look great. Good product. Good company.
I had a very pleasant experience working with 1800Ceiling. I made a mistake on my order and they reached back to me promptly. They worked with me in a very detailed and professional manner to ensure they made my item “just right”.