Contact & Customer Service

Best method to contact us: is here to help you solve your ceiling, hvac and lighting problems. Feel free to email us with any questions: You may also fax your request to:631-980-7668.

Phone # 516-221-1484.

Request Catalog

The 1800ceiling catalog is available for free. "Everything for your ceiling under one roof." Submit the contact form below, make sure you enter in your correct address.


Most orders are sent via UPS. We also use USPS to deliver smaller orders. We ship Monday-Friday, no shipping on Saturday or Sunday. For expedited shipping requests, please place your order by 1:00 PM EST to allow enough time to package your items and get them ready for the UPS driver. Expediated orders placed after 1:00PM EST will be shipped the next business day.

How long will it take to receive my package? It depends on which shipping option you choose, but you can track it by going to View the UPS Zone Chart from NY for estimated transit times. How do I get my UPS tracking number? The tracking numbers are sent to you via email as the shipping label is generated. How do I contact UPS? Phone 1-800-PICKUPS (1-800-742-5877) or go to their website. NOTE: Shipping costs collected during checkout for orders being shipped to Canada and other countries, DO NOT INCLUDE CUSTOMS FEES, TAXES OR DUTIES.


Returned product(s) must be in the original packaging in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. We do not accept returns of any product(s) returned more than 30 days from the date on the packing slip. Any product(s) not in its original condition. Any product(s) that is damaged or is missing parts. Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you. Refunds will processed within 24 hours from receipt of returned merchandise, Monday-Friday.  CUSTOM CUT PRODUCTS OR LIGHT LENSES ARE NOT RETURNABLE. A 25% RESTOCKING FEE MAY BE ASSESSED ON OTHER RETURNED ITEMS.

Purchase Order Information

Our preferred method of payment is credit card via However, after credit verification, we will accept a company purchase order. Please download our CREDIT APPLICATION and EMAIL or fax it back to 631-980-7668 along with 3 credit references.

Tax Exempt Organizations (NY only)

Tax exempt organizations in NY can place orders using our Fax Order Form, or company Purchase Order. Please attach a properly completed Tax Exempt Certificate with your order. Fax: 631-980-7668, email:

Privacy & Security is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. is your one-stop answer bank for all things ceiling. You’ll find links to how-to videos, solutions to your questions on the forum, and even a list of contractors in your area. is a subsidiary of ReCeil It International, Inc. ReCeil It also owns e-commerce site, where you will find products to solve ceiling, lighting, and HVAC problems. Find answers to your commercial, residential and home ceiling remodeling projects. Check out our Armstrong Retail to Commercial Ceiling Tile Crossover Chart or the USG Retail to Commercial Ceiling Tile Crossover Chart to find the item #'s for ceiling tiles found in home remodel stores and commercial supply houses. View the Armstrong-USG-Certainteed Ceiling Tile Comparison Chart to find alternates from different manufacturers.